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To make a booking, please use the Contact Us page.
Yes, it is good to meet the cleaner to show your house/flat and to discuss your priorities, cleaning days, and times of visits.
No, our cleaners are experienced. You can leave them alone in your flat/house to do the cleaning.
No, the rate for cleaning remains the same at all times.
You can continue with the same cleaner, or we can provide you with a different one.
You do not have to pay.
Yes, sure.
In case of damage to anything in the property caused by our cleaners, we are insured to cover the damage.
If you or the check-out report indicates that you are not happy with the cleaning service and there are areas that need further cleaning, we will come back free of charge.
At this moment, it is not. So, you do not pay VAT when you book with us. If this changes, we will update it here.
It really depends on the size of the property and its condition. On average, it takes between 5-9 hours.
Please see our Property Size Guide page.
There is no cancellation fee if you cancel the booking with 24 hours' notice. If cancelled within 2 hours before the appointed time, the cancellation fee is 50%.
Please see our Cancellation Policy page.
No, we do not require a deposit.
With a standard cleaning service, the price includes only window cleaning from the inside. If you need the windows cleaned from the outside as well, you need to request this as an additional service.
If this inconvenience happens, please report it to our company as soon as possible, and we will cover the full price for the new set of keys.
When making your booking, just leave this request in the comments if you need it. Be aware that it can take additional time to your estimated booking time.
If you do not have your own equipment, please request a cleaner to provide a hoover and mop when placing an order. You will be charged additionally for an order with the equipment.
Not at the moment, only hoovering.
It can be done if your furniture is not heavy and one person can easily move it. But moving heavy interior objects and cleaning places with restricted access are not included in our service.
Yes, we do. But you should know that it will take extra time.
Martiste Ltd does provide this service.
Unfortunately, we do not provide this service at the moment.
Yes, you can.
You can book a service 4 hours in advance.
The minimum duration for any cleaning order is 2 hours.
If you need a cleaner to pick up the keys to your property, please leave detailed guidelines on how to access them. We ask you to be accessible by phone, email, or message before the cleaning starts, in case the cleaner has issues getting into your property. Please be aware that if a cleaner needs to pick up keys that are not kept in the same building, there will be an additional charge of £15.00.
Some cleaners may be allergic to pets. That is why we kindly ask you to let us know when making a booking.
If you would like to give us feedback, please email to martiste.cleaning@gmail.com.
No, you are not required to do this.
Yes, if you are happy with the service.
Cleaners are private individuals who have access to the Martiste Ltd platform. Cleaners must provide criminal check certificates or apply for one if it has never been done before. They also provide the company with their passport/ID information. Our cleaners are also trained to follow Martiste cleaning standards.
We believe that time is valuable for everyone. Therefore, our cancellation policy applies to both our clients and Martiste Ltd. When you cancel our service a few hours before the start time or at the last minute, cleaners lose their income. Your cancellation fees provide compensation to the cleaners. Please read our cancellation policy before cancelling.
Martiste Ltd has public liability insurance. However, claims can only be submitted for damages that exceed £1500. Please be advised that our liability is limited for damage by the cost of your cleaning, and we assume no liability for damage or loss of items.
We are sorry to hear you are having problems. Give us as much information as possible via our email at martiste.cleaning@gmail.com.
Yes, you can.
Yes. In line with all other insurance policies, this is indemnity cover, not new for old, and there is an excess on the policy. To keep costs reasonable, the excess is £100 per claim.
Yes, you can. But the price will differ.
Yes, of course.
It depends on the size of your home, how many rooms, bathrooms, and how much cleaning is needed in them. Plus, the quality and depth of cleaning that you require. You may want fewer or more hours and then prioritize the rooms and jobs to be completed.
Bookings can be completed via our website martiste.co.uk/contact.
If you are not satisfied with how your home was cleaned, please let us know as soon as possible. Write to us and attach photos to show us exactly what was wrong. Be advised that we cannot accept complaints later than 48 hours after the cleaning. After the investigation of the case, we may send another cleaner to re-clean the missed areas for free.
Martiste Ltd does not provide any refunds for our service. If you are at home during the cleaning, we ask you to always check how the job was done at the end of the cleaning. If you are not at home at the end of the cleaning, it might be more difficult to prove that the job was done incorrectly. Please be sure someone can check how the cleaning was done before the cleaner leaves your home.
Damage: Our response time is 24 hours. Resolution time: 2-5 days.
If you find that something was damaged after the cleaning took place, please report it as soon as you can within 24 hours. Please provide a clear description of the damaged item and as many details as possible, including pictures of the damaged items or areas. Compensation is limited to the cost of the cleaning.
Our response time is 24 hours. Resolution time: 2-5 days. We strongly advise all customers to securely store away any items of value that can be easily stolen, including passports, cash, and credit cards. These items must be stored in a secure location. Martiste Ltd will not be liable for missing items unless you have credible evidence that the item was taken by the cleaner. Any liability on our part is limited to the cost of the cleaning.
If you find that something is missing from your property after the cleaning took place, please contact us as soon as you can within 24 hours via email cleaning@martiste.co.uk with a clear description or picture of the missing item, including the value and location of the item. If the value of the item is more than the amount of the cleaning, we will need a completed police report with the case number. Once we receive the relevant details, we will first speak to the cleaner for feedback and then advise on the next steps.
